Conflicts resolution and Management

Conflicts resolution and Management will be discussed, as causes of conflicts, consequences and ways of resolving it will be explained below .

Conflicts is disagreement between individuals, people’s , group of people or a clash between ideas , principles, etc.

Conflicts must be as long as man remains in the state of incompatibility in attitude and behavior.


There are three major views of conflicts which are :-

* Traditional views of conflicts : believes that conflict is bad , harmful and should be avoided.

* Human relation view of conflict : advocated for acceptance of conflict. Believes that conflict is inevitable and not evil.

* Interactionist view of conflict : encourages conflict and said that it brings viability,creativity , innovation,etc.

Conflicts resolution and Management

Conflict management reduces the negative outcomes of conflict and promotes the positive outcomes of conflict with the aim of improving learning in an organization

Conflicts resolution and Management

However there are different types of conflict ,which are :-


* Functional Conflict : This type support the goals of an organization.

* Dysfunctional Conflict : This type of Conflict hinders group performance.

* Process Conflict : This is Conflict over how the work should be done. For example , role that is over – loaded , role that is under loaded and role ambiguities i.e roles or functions that are not properly defined.

* Relationship Conflict : This kind of Conflict is located in personality relationship.

* Over Conflict : over Conflict explains the type of Conflict that is not hidden but open while convert Conflict is hidden and is difficult to be noticed.

It is a type of Conflict that takes people by surprise e g. Colleagues in an institution not on speaking terms.

Causes of Conflict 

* Limited resources : for example , in the areas of equipment , finance, facilities etc.

* Attitudinal or perceptual differences : display of different attitudes, values or even perception of Individuals to issues can cause Conflict.

* Disagreement : Individuals with different goals, needs , priority , and interest can bring about disagreement in any organization over policy issue or objectives.

* Organisational structure : poor inadequate or not properly defined organizational structure can cause conflict .

* Leadership tussel : This is mostly common in a Laissez-faire leadership where almost everybody want to be leader of the group e.g. mob group or demonstrators.

* Poor or ineffective communication : if the process through which information , message get to workers in an organization is defective, conflict is bound to occur.

* Self or personal interests : when Individual interests are in contrast with that of the group , disagreement or conflict could come up.

Consequences or effects of conflict 

* It makes for creativity : conflicts brings about viability and creativity in an organization or group.

* It brings innovativeness : It introduces changes , bring about new ideas for innovation.

* Goal setting : it’s helps in goals that can be achieved within possible time.

* Expansion of resources : Financial, material and human resources are expanded.

* Machinery for dialogue : conflicts helps to keep in place machinery for dialogue and mediation ( commitee ) as conflicts is inevitable.

* Re-signing the organizational structure of the organization : which is a potential source of conflict.

Conflict Resolution 

* Resolution commitee : A conflict commitee should be constituted.

* Issues generating conflict : issues generating conflict should be removed .

* Dialogue : This is a useful conflict  management tool and most importantly serve as a platform for parties to discuss and agreeing policy issues.

* Collective bargaining and negotiation :This is mostly used when there is industrial dispute. For example ,labour and government, workers and employers.

* Team-work and cooperation : Team work and cooperation have the capacity of producing desired results in an organization especially in the areas of achievements of goals . This should be incorporated in every organization or group.

* Enhanced communication tool : machinery generating ineffective communication should be dismantled and in place effective and enhanced communication network enthroned.

* Arbitration : Industrial arbitration panel ; cases of industrial dispute or conflict are most cases refered to the body for settlement.

* Empowerment : feuding parties should be empowered publicly .

* Tolerance : parties in conflict should be told of the inevitability of conflict and the necessity for tolerance.

Conflicts resolution and Management is very important in handling any matter that has to do with conflicts

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